Welcome to BoomID Global Services, a world-class organization supporting client success, maximizing the use and value of the BoomID portfolio of products.
To contact BoomID Client Support and open a ticket reach out via phone, web portal, or email:
Support Best Practices
- For urgent Severity 1 issues call Client Support directly.
- Register online at the BoomID Customer Portal by going to https://support.boomid.io/! This will allow you to open tickets through the portal and by email, while accelerating the tickets handling.
- For all submitted tickets, please ensure to provide a detailed description of the issue, and attach all relevant supporting files (logs, screen shots, etc.) to better enable BoomID technical resources to assist.
Knowledge Base Library
The Knowledge Base Library (KBL) is a collection of articles by BoomID support engineers. The KBL allows customers and partners to resolve issues independent of BoomID support, with answers found directly, and without the support ticket lifecycle.